Moderator Considerations
Moderator Considerations
Having official moderators is a choice, not a necessity.
Many highly active rooms are operated entirely by the broadcasters themselves through a combination of direct room management, clear structure, applications, and automation.
Building Trust 😇
Try not to give moderator rights too quickly in the beginning. It’s much easier to add moderation rights later than remove them once a user becomes established in your room.
A good place to start is simply having private conversations through PMs, DMs, or other direct communication methods before giving someone moderation access.
Let trust develop gradually.
Like most relationships and working dynamics, it usually takes time and ongoing interaction before you fully understand how someone fits into the long-term atmosphere and flow of your room.
Moderation Styles 😎
Some moderators are very talkative, which is not necessarily bad if that matches the atmosphere you want for your room. However, if moderators overwhelm public chat with nonstop messages, constant interaction, or unnecessary conversations, focus can slowly shift away from the broadcaster.
You want moderation that fits your personality and the overall energy of your room.
Some moderators heavily use GIFs, notices, and imagery. Promotional imagery can help encourage tipping and room activity, but nonstop posting without breathing room can become visually overwhelming for users.
Trial Period ⏰
Short-term or temporary moderation can give you time to see how someone fits with your room atmosphere, communication style, and overall flow before expanding their moderation involvement.
It’s also important to clearly communicate your room rules, preferences, and expectations so moderators understand how you want your room managed.
Moderation should feel supportive, aligned, and helpful to the overall room experience.
If the fit no longer works, moderation rights can always be adjusted or removed.
Silence Rude/Spam Users
There are a lot reasons to silence users. Make sure your moderator knows what is and is not acceptable to you. Think about banning words as a way of limiting rude comments. Be mindful of users that have already tipped 25 tks and thus can give you a thumbs down.
Answer User’s General Questions
Typically moderators answer questions that users could find on your menu or in your bio. Having Room Rules, a clear menu and bio with any data you want to share is extremely helpful for moderators to help you.
Promote Tipping & Hitting Goals
Remind Users of & Enforce Room Rules
Welcome User’s to Your Room
It's going to be hard for you to answer every user that says "hi" to you in public chat. I recommend focusing just on fans and heavy tippers. Let your moderator respond to general hello with "Welcome to the room."
Thank Users for Tips
Most menus have automated thank you messages for when users tip, you may want your moderator to thank users that tip above 300 tks or helped you reach a goal.
Promote Privates
Remind You of Missed Tips/Goals
There are times when you may miss a tip or that you hit a goal. A moderator can help remind you of those things. It's best they do that in PM and not public chat.
Use App Commands to Assist You ★
Review the apps you have and what commands are open to your moderators. Decide what, if anything, you want your moderator to help with.
If a user enters your room and almost immediately requests you to moderate them, it raises instant motivation questions.
If they haven't taken the time to fully explore your room, your menu, talk to you or absorb the chat atmosphere the are more interested in the role of moderator, than helping you or the room.
New rooms instantly attract new users, including those seeking moderation access.
New rooms creates an opportunity for users to influence how the room develops from the very beginning.
The ability to shape a room can be a powerful incentive on its own. However, it is more likely to be shaped in ways that benefit the user than the room itself.
The users most eager to become moderators are often the users you know the least about.
Many users will also "pad their resume" claiming far more experience than they really have.
Moderation should never be first come first promote. Build trust. Watch interactions. Take your time.
Understanding user types and potential motivations can be helpful, but personality, communication, and overall room alignment are far more important.
Clear room structure makes moderation easier, reduces confusion, and helps your room feel more consistent overall.
Room Rules
Moderators can support your room rules if they don't know them. Share them and add additional context as necessary. For instant, which rule violations result in immediate silencing. Recommendation: Post your room rules in your bio.
☑️ Post your room rules in your bio.
Chat Tone
You're moderator should already be familar with how you run your room, but you might tolerate things you don't want your moderator to leave unchallenged. It's better they are the heavy and not you. Let your moderator know what is not acceptable.
☑️ Use an app that tracks VIP users.
VIP Users
If you have specific users that are important to you, let your moderator know. They can help give the attention they deserve.
☑️ Use App to Track VIP Users
Utilize an application that tracks VIP users or keep a spreadsheet handy to keep updated.
Common Questions
Let your moderator know what information you're willing to share in public chat. Things like where you're from you might want confidential, but your physical measurements you might openingly share.
☑️ Expand Your Bio to Include FAQs
Privates
If moderators answer questions about private shows, make sure they clearly understand what is and is not included in your standard and exclusive privates.
Some broadcasters treat standard and exclusive privates very differently, while others mainly use exclusive mode to prevent spying users from watching.
☑️ Post Private ”Rules’” in Bio
Clearly explain your private structure in your bio, tip menu, or room notices to reduce repetitive questions and public negotiation.
Recordings Included?
Activities Included
Extra Cost of Activities Not Included
Standard vs Exclusive
Private Only Activities
Ticket / Hidden Shows
If moderators are involved with ticket or hidden shows, make sure they clearly understand both their responsibilities and limitations.
Many applications grant moderators the ability to start shows, stop shows, suspend ticket sales, add users, remove users, adjust settings, and perform other administrative actions.
☑️ Define Moderator Responsibilities
Understand what controls your applications provide and decide which responsibilities moderators should and should not have. Communicate those expectations clearly and adjust application settings accordingly.
Goals
If you're not using an application that posts your rooms goals, make sure your moderator understands the flow to answer user questions.
☑️ Use App to Post Goals in Chat.
Either post your goals in your bio or utilize and application to share your goal status in chat.
Fan Club
If your room has a fan club, make sure moderators understand what benefits are actually included so they can answer user questions accurately.
Many users will hesitate to join fan clubs when membership benefits are unclear or inconsistent.
☑️ Post Fan Club Benefits in Bio
Clearly list fan club benefits, perks, and expectations in your bio or fan club description to reduce confusion and improve conversions.
Off Limits
Sometimes knowing what things you're not willing to do is more important that what you will. After all you have a public menu.
☑️ Post Off Limit Activities in Bio
Don't over do it, just make a simple list of whatever you don't do. Expand it and keep it updated as necessary.
For example: Sorry, we don't do creampies or anals. Check our menu for hot options.
Moderators should enhance a room, not sustain it.
Many traditional moderation tasks can already be handled through applications and automation. Moderators can still provide value, but that value should come from improving the room rather than acting as required infrastructure. Utilzing applications allows both you and moderators to focus on room growth instead of only room maintenance.
The more a room depends on a specific moderator, the more vulnerable it becomes when that moderator leaves.